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How twinless Handles Your Personal Information

Your account data, payment details, and browsing activity on twinless are handled with a clear set of rules — this page tells you exactly what we collect, why we keep it, and how you can ask us to change or remove it.

Data collected at account sign-upDANA, OVO, GoPay payment dataCookie and device trackingYour rights to access and deletionDirect contact for data requests

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REACH US ON DATA

How to Contact Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to update information tied to your account or wallet, our support team is the right first step. You can reach us through live chat inside your account, by email, or through the in-app help section on mobile. Responses on data-specific requests may take longer than general account queries — we aim to acknowledge your request and provide a substantive reply within a reasonable timeframe.

What This Privacy Policy Actually Covers

twinless Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on twinless, we collect the information you give us directly — your name, email address, phone number, and the e-wallet identifier linked to your DANA, OVO, or GoPay account. We also collect data generated by your activity: which pages you visit,

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which games you open, and the device or browser you use to access the platform. This data helps us run your account correctly, process deposits and withdrawals through your chosen wallet, and flag unusual activity that could affect your account security. We do not sell your
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personal data to third-party advertisers. We may share limited data with payment processors — such as those operating the DANA, OVO, and GoPay rails — strictly to complete transactions you have initiated. Data we hold about you is stored on secured servers. Retention periods vary depending
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on the type of data: transaction records are held for the period required under applicable law in eligible regions, while device and session data is typically kept for a shorter operational window. Availability of this platform and the scope of data obligations depend on local law
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and eligible regions. Players in Depok and other Indonesia cities accessing the platform through mobile browsers are covered by the same policy terms as desktop account holders.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a set of concrete practices to keep your data secure and your privacy rights workable. Each item below reflects an actual operational step — not a general statement about caring for your information.

Encryption on Every Connection

All data sent between your device and our servers travels over SSL-encrypted connections. This covers login, payment initiation via DANA or OVO, and any form submission inside your account.

Cookie Controls in Your Account

We use cookies for session management and to keep your mobile login active between visits. You can review and adjust non-essential cookie preferences inside the privacy settings section of your account.

Payment Data Isolation

Your GoPay, OVO, or DANA wallet reference is stored in a separate data environment from your general account profile. It is only accessed when you initiate or verify a transaction.

Right to Access and Deletion

You can request a copy of the personal data we hold on your account. You can also ask us to delete data that is no longer required, subject to any legal retention obligations in applicable regions.

Your Privacy Rights — Common Questions

These are the questions we receive most often about data, account privacy, and how the policy works in practice for Indonesia accounts.

We collect your name, email, phone number, and the e-wallet identifier you use — whether that is DANA, OVO, or GoPay. Device and browser data is also recorded when you first log in.

Your wallet reference is shared only with the payment processor needed to complete your transaction. It is not passed to advertisers or unrelated third parties under any circumstance.

Transaction records are kept for the period required under applicable local law. Session and device data is held for a shorter operational period. You can ask us for specifics through the support email.

Yes. Send a data access request to our support email with your registered account email address. We will confirm receipt and provide the relevant data within a reasonable timeframe.

Submit a deletion request via live chat or support email. We will remove data that is no longer required, though some records must be retained under applicable law in eligible Indonesia regions.

We use cookies to manage your session and keep your mobile login state between visits. Non-essential cookies can be adjusted inside the privacy settings section of your account at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Apptwinless App InfoFAQ

How twinless Handles Your Personal Information

How to Contact Us About Your Privacy

How We Protect and Manage Your Account Data

Encryption on Every Connection

Cookie Controls in Your Account

Payment Data Isolation

Right to Access and Deletion

Your Privacy Rights — Common Questions

01 What personal data does twinless collect when I register?

02 Is my GoPay or DANA wallet information shared with anyone?

03 How long does twinless keep my account and transaction data?

04 Can I request a copy of the data twinless holds on my account?

05 How do I ask twinless to delete my personal data?

06 Does twinless use cookies, and can I turn them off?

Privacy Policy

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